Microsoft Teams Phone Australia

Microsoft Teams Phone

Service Overview

Microsoft Teams Calling integrates voice communication into the Microsoft Team platform, enabling users to make and receive calls directly from the Teams app. This service turns Teams into a comprehensive communication solution, allowing for seamless connectivity and collaboration within your organisation. By leveraging Teams Calling, you can maximise Microsoft 365 investment, ensuring that your team stays connected, whether in the office or working remotely. 

Services

  1. One-on-one consultation and network evaluation
  2. Setup and configuration changes
  3. System design and deployment
  4. System management, support and maintenance
  5. Hardware and software supply and installation
  6. Number porting
  7. Account, billing and plan management

Our process

  1. We begin with a one-on-one consultation to understand your unique requirements. As part of this process, we evaluate your current systems to determine their eligibility for Microsoft Teams Phone, ensuring that the solution we design will integrate seamlessly with your existing infrastructure.
  2. Following this consultation, we'll provide a detailed proposal with all of the information about the system, together with implementation timelines and itemised costings, ensuring transparency and clarity from the start. We'll also be on hand to answer any questions around the content of the proposal (We appreciate that "tech speak" isn't everyone's language!)
  3. Upon acceptance of the proposal, our team of experts will swing into action and start building your Microsoft Teams Phone system! This will mostly happen in the background, but we will touch base at any points where we may need some information from you.
  4. Most of our systems can be deployed remotely, however if your system design includes onsite installation of network hardware or desktop handsets, our technician will contact you to arrange an installation date and our warehouse will despatch the equipment directly to your site.
  5. Once the system is deployed, we'll conduct a round of testing with you before we go live. This ensures the system is working perfectly for you from the moment it is switched on.
  6. After we go live, we continue to manage the system in the background. Our technical support team is there for you if you ever run into any problems or need any tweaks to the system. This ensures the communications side of your business runs smoothly and reliably. From setting up your Microsoft Teams Phone system to providing the ideal hardware, we manage everything. Our ongoing assistance ensures your business runs smoothly, delivering uninterrupted service to your customers.

Plan Inclusions

  1. Cloud-based phone system
  2. Make and receive voice and video calls over PSTN or an internet connection
  3. Add PSTN service with Teams Calling Plans, Operator Connect or Direct Routing
  4. Combine mobile calling plans with Operator Connect Mobile
  5. Join calls from a range of devices and seamlessly transfer calls between devices
  6. 99.999% uptime SLA

Pricing


License
Subscription Type
Microsoft Teams Phone Standard (License per user) 
Monthly
18.00

Calling Plans
Plan
Monthly Cost
Unit
YITD Teams User - PAYG8.14 
per user
YITD Teams User - Unlimited27.73 
per user
YITD Teams Channel - PAYG8.14 
per channel (min 2ch)
YITD Teams Channel - Unlimited49.96
per channel (min 2ch)
YITD Call Charges - MonthlyBased on usage
per account

Pricing is listed in Australian Dollars and exclusive of GST unless stated. 


FAQs

  1. What is Microsoft Teams Phone?
    1. Microsoft Teams Phone is a cloud-based phone system integrated within Microsoft Teams that allows users to make, receive, and transfer calls across different devices using the Teams app.
  2. How does Teams Phone work?
    1. Teams Phone works by connecting through Microsoft Teams, enabling voice communication via the internet or traditional phone networks. It allows users to make and receive calls within the Teams environment, providing a unified communication experience across devices.
  3. Can I use my existing phone numbers?
    1. Yes, you can port your existing phone numbers to Microsoft Teams Phone. This allows you to retain your current numbers while upgrading to the Microsoft Teams Calling platform.
  4. What phones are supported?
    1. Microsoft Teams Phone supports a wide range of devices, including certified desk phones, conference phones, and mobile devices. The platform is designed to work seamlessly across various hardware options.
  5. What happens if there is an internet outage?
    1. In the event of an internet outage, Teams Phone offers various failover options depending on your setup. For example, calls can be redirected to mobile phones, ensuring that communication remains uninterrupted.
  6. Can Microsoft Teams support remote and mobile workers?
    1. Absolutely. Microsoft Teams is designed to support remote and mobile workers, allowing them to make and receive calls, join meetings, and collaborate with colleagues from any location using the Teams app.
  7. How will we know if Microsoft Teams Phone is right for us?
    1. Microsoft Teams Phone is an excellent fit for businesses already using Microsoft Teams as their primary mode of internal communication, as it allows for an easy transition to external communication without the need for a separate Private Branch Exchange (PBX). If your organisation has an Office 365 or Microsoft 365 subscription, you may already have access to Microsoft Teams, making it a cost-effective solution to utilise a tool you’re already paying for. Additionally, converting Teams into a PBX and Unified Communications (UC) solution simplifies your communication needs by integrating voice calls, file sharing, and instant messaging into one platform. This setup is particularly advantageous for businesses with remote workers, as Microsoft Teams Direct Routing ensures seamless communication across devices, enabling collaboration from anywhere.


For general inquiries, please get in touch. To discuss your specific needs, book a cost-free 1:1 consultation.



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