Business One Mobile

Business One Mobile

Our Business One Mobile service provides a suite of core services that enables your team members to function efficiently and securely, together with ongoing management and support for your company's IT infrastructure. 

It's designed to ensure that your business's IT systems are compliant, running securely, with minimal downtime and maximum productivity.

This allows your business to focus on delivering amazing services rather than spending time on management of IT systems, all for a simple low monthly subscription fee.
​
Included in our Business One Mobile Service:
  1. Exchange Email (2GB quota)
  2. Onedrive Online File Storage (2GB quota)
  3. SharePoint Access
  4. MS Office Productivity Suite & Mobile Apps 
  5. MS Teams Videoconferencing (Upgradeable to include phone calls)
  6. Endpoint Security (Unlimited Devices)
  7. Mobile Device Management (Unlimited Devices)
  8. Customised Security Policies (Unlimited Policies)
  9. Customised App Deployment Policies (Unlimited Policies)
  10. IT Documentation
  11. IT System Administration & Support (Unlimited Remote Support Included,)
  12. Daily Backup of Email, Onedrive, Sharepoint & MS Teams (Unlimited Quota)
  13. Secure Business Grade Password Management (Keeper Security)
All Of Our Systems Are:
  1. Compliant with ISO 27001, SOC2 & Other Recognised International Data Security Standards
  2. Compliant with Australian Privacy Act and Notifiable Data Breach Legislation
  3. Hosted in Australian Datacenters
  4. 99.9% Uptime Guaranteed
  5. Encrypted In Transit & At Rest
  6. Designed In Accordance With "Best Practice" IT Methods
  7. Continuously updated to ensure defence against evolving security threats
  8. Easily Scalable To Grow With Your Business
Remote Support
Unlimited remote support is included for Business One Mobile subscribers where the following conditions are met
  1. The device is signed into a user account which is subscribed to our B1 Mobile service
  2. The device is running a licensed operating system from the list below
    1. iOS 17 and above
    2. Android 14 and above
  3. The device is not jailbroken or rooted
  4. The device has a company device management profile installed
  5. The issue is reported via our support channels and a service request ticket is created
  6. The support session is conducted within our regular business hours
  7. The reported issue is related to the services provided under our Business One Mobile subscription
  8. The reported issue is not a Project
For detailed information about how Support and Projects are classified please see this article.

Below is a list of typical scenarios that are included.
  1. Microsoft 365 browser and app issues
  2. User account management (username changes, password reset etc)
  3. User account permission settings and changes
  4. Hardware that is supplied and installed by YITD and under manufacturer warranty
  5. Keeper password manager administration
  6. Backup retrieval & recovery
  7. App deployment
  8. Security incident investigations
  9. Changes to security policies (i.e. travel restrictions)
Below is a list of typical scenarios that are not included.
  1. 3rd Party vendor systems (i.e. LEAP, Xero, Quickbooks, SettsPlus, Adobe, Google, etc)
  2. iOS, Android or Linux operating systems
  3. External printers or other hardware not supplied & installed by YITD
  4. IT Projects
  5. Onsite support


    • Related Articles

    • Business One

      Our Business One service provides a suite of core services that enables your team members to function efficiently and securely, together with ongoing management and support for your company's IT infrastructure. It's designed to ensure that your ...

    • IT Support & Projects

      All of our IT Service Requests are classified either as "IT Support" or an "IT Project". Definitions: IT Support - Troubleshooting and maintenance of existing systems, users or hardware IT Project - Provisioning and implementation of new systems, ...

    • Setup Email on Mobile Device

      Accessing your emails: Using an Android device. 1.) Go to Google Play Store. Search for "Outlook" and locate the Microsoft Outlook app in the store. outlook - Android Apps on Google Play 2.) After installing, launch Outlook. Then, Click Add Account ...

    • Add a shared mailbox to Outlook mobile

      If you use Outlook for iOS or Outlook for Android, you can add a shared mailbox you have permissions to access on Outlook Mobile. Please click here for the guide to Add a shared mailbox to Outlook mobile. Quick links to common topics below. Add rules ...

    • Setup Office 365 email, calendars & contacts on your mobile device

      Android users https://support.office.com/en-us/article/set-up-office-apps-and-email-on-android-6ef2ebf2-fc2d-474a-be4a-5a801365c87f Apple ios ...