Business One

Business One

Our Business One service provides a suite of core services that enables your team members to function efficiently and securely, together with ongoing management and support for your company's IT infrastructure. 

It's designed to ensure that your business's IT systems are compliant, running securely, with minimal downtime and maximum productivity.

This allows your business to focus on delivering amazing services rather than spending time on management of IT systems, all for a simple low monthly subscription fee.

Included in our Business One Service:
  1. Exchange Email (Unlimited Quota)
  2. Onedrive Online File Storage (1TB)
  3. SharePoint Access
  4. Windows 10/11 Business Operating System
  5. MS Office Premium Productivity Suite & Desktop Apps 
  6. MS Teams Videoconferencing (Upgradeable to include phone calls)
  7. Endpoint Security (Unlimited Devices)
  8. Mobile Device Management (Unlimited Devices)
  9. 24 x 7 x 365 Device Monitoring With Automated Threat Remediation (Unlimited Devices)
  10. Customised Security Policies (Unlimited Policies)
  11. Customised App Deployment Policies (Unlimited Policies)
  12. IT Documentation
  13. IT System Administration & Support (Unlimited Remote Support Included - see below for more details)
  14. Daily Backup of Email, Onedrive, Sharepoint & MS Teams (Unlimited Quota)
  15. Secure Business Grade Password Management (Keeper Security)
All Of Our Systems Are:
  1. Compliant with ISO 27001, SOC2 & Other Recognised International Data Security Standards
  2. Compliant with Australian Privacy Act and Notifiable Data Breach Legislation
  3. Hosted in Australian Datacenters
  4. 99.9% Uptime Guaranteed
  5. Encrypted In Transit & At Rest
  6. Designed In Accordance With "Best Practice" IT Methods
  7. Continuously updated to ensure defence against evolving security threats
  8. Easily Scalable To Grow With Your Business
Remote Support
Unlimited remote support is included for Business One subscribers where the following conditions are met
  1. The device is signed into a user account which is subscribed to our B1 service
  2. The device is running a licensed operating system from the list below
    1. Windows 10 Pro and above
    2. Mac OS 14 and above
    3. iOS 17 and above
    4. Android 14 and above
  3. The device is not jailbroken or rooted
  4. The device has our remote management tool installed (for windows/mac) or has a company device management profile installed (for mobile devices)
  5. The issue is reported via our support channels and a service request ticket is created
  6. The support session is conducted within our regular business hours
  7. The reported issue is related to the services provided under our Business One subscription
  8. The reported issue is not a Project
For detailed information about how Support and Projects are classified please see this article.

Below is a list of typical scenarios that are included.
  1. Windows OS issues
  2. Microsoft 365 browser and app issues
  3. User account management (username changes, password reset etc)
  4. User account permission settings and changes
  5. Hardware that is supplied and installed by YITD
  6. Keeper password manager administration
  7. Backup retrieval & recovery
  8. App deployment
  9. Security incident investigations
  10. Changes to security policies (i.e. travel restrictions)
Below is a list of typical scenarios that are not included.
  1. 3rd Party vendor systems (i.e. LEAP, Xero, Quickbooks, SettsPlus, Adobe, Google, etc)
  2. Mac OS, iOS, Android or Linux operating systems
  3. External printers or other hardware not supplied & installed by YITD
  4. IT Projects
  5. Onsite support



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