Open and use a shared mailbox in Outlook

Open and use a shared mailbox in Outlook

If you have been given delegated access to another users mailbox or a shared mailbox, you can access it using the desktop, mobile and browser based Outlook apps.

Windows Desktop App

      Classic Outlook: The shared mailbox should appear in the left panel of your outlook program. If you don't see it right away, please close and re-open Outlook and allow the mailbox to sync.
      New Outlook: Scroll down a bit and look for the "Shared with me" folder. This is where you will find the newly delegated shared mailbox.


Mac Desktop App
  1. Open Outlook for Mac
  2. Click ‘File’
  3. Hover ‘Open’ then click ‘Shared Mailbox…’
  4. Type the name of the desired Mailbox to add, then click ‘Add’.

Web Browser App
  1. Access outlook on the web here:   https://outlook.office.com/mail/
  2. Click your initial/avatar on the upper right corner.
  3. Click open another mailbox and enter the email address on the field.


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